Terms And Conditions
Barnes Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnes Carpet Cleaners provides professional carpet, rug, upholstery and related cleaning services to residential and commercial customers in its UK service area. By making a booking, accessing a quotation or allowing our operatives to begin work at your premises, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not proceed with a booking or allow our services to be carried out at your property.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Barnes Carpet Cleaners, the cleaning service provider.
Customer means the individual, business or organisation requesting and receiving services from the Company.
Services means any carpet, rug, upholstery, mattress, hard floor cleaning or related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Operative means any employee, contractor or representative engaged by the Company to deliver the Services.
Scope of Services
The Company provides specialist cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, stain and odour treatment, and related services suitable for domestic and commercial premises within its operational area.
The exact nature and scope of the Services for each booking will be described in the quotation or confirmation issued by the Company based on the information provided by the Customer.
The Company reserves the right to decline any booking or to amend the scope of Services if site conditions, access, health and safety issues or other relevant factors make the originally requested service unsuitable or unsafe.
Booking Process
Bookings may be initiated by the Customer through online enquiry, written request, or other communication to the Company. The Customer must provide accurate details, including but not limited to:
Full address of the Premises, type and approximate size of areas or items to be cleaned, known stains or damage, access limitations, and any parking restrictions or requirements.
The Company will provide a quotation based on the information supplied. All quotations are given in good faith but may be revised if the actual condition, size or nature of the work at the Premises materially differs from that described by the Customer.
A booking is deemed accepted, and a contract formed, when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. The Company may require a deposit or part payment to secure the appointment.
The Customer is responsible for checking that the details in the booking confirmation are correct and must notify the Company promptly of any errors or necessary changes.
Access and On-Site Requirements
The Customer must ensure that the Operatives have safe, clear and reasonable access to the Premises at the agreed time. This includes providing any necessary keys, door codes, permits or instructions to enter the property. Failure to provide access may result in a missed appointment fee.
The Customer must ensure adequate lighting, electricity and running water are available at the Premises for the duration of the Services. Where parking is restricted or chargeable, the Customer is responsible for arranging suitable parking or for reimbursing the Company for any associated parking fees or penalties reasonably incurred in delivering the Services.
The Customer must ensure that the areas to be cleaned are reasonably clear of personal items, furniture where practical, and obstacles, unless otherwise agreed. The Company may, at its discretion, move light furniture but will not move fragile, heavy, valuable or electronic items, and will not be liable for any damage arising if the Customer insists upon such items being moved.
Customer Obligations and Preparation
The Customer must inform the Company in advance of any known issues that could affect the Services, including but not limited to prevous cleaning or repair treatments, colour-run problems, shrinkage history, loose or damaged seams, delamination, pre-existing stains, pet contamination, infestations, or structural defects at the Premises.
The Customer must ensure that children, pets, vulnerable persons and any other individuals are kept at a safe distance from equipment, chemicals and wet surfaces during and immediately after cleaning. The Customer is responsible for supervising such individuals at all times while the Company is on site.
The Customer must follow any written or verbal aftercare instructions provided by the Company, including guidance on drying times, ventilation and safe re-entry to treated areas.
Pricing, Quotations and Additional Work
Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive or exclusive of applicable taxes as specified in the quotation.
Quotations are based on the information supplied by the Customer and on standard levels of soiling and access. The Company reserves the right to adjust the price where:
The actual size, condition or level of soiling is significantly greater than described.
Additional areas, rooms or items are requested by the Customer on the day.
Specialist stain or odour treatments, repeated passes, or extended drying measures are required that were not reasonably foreseeable at the time of quotation.
Any variation to the quoted work will be agreed with the Customer before additional charges are incurred. If the Customer does not agree to the revised price, the Company may decline to carry out the additional or revised work while still charging for any Services already completed or for a reasonable call-out fee.
Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services at the Premises.
The Company may accept payment by cashless methods, bank transfer or other non-cash arrangements as specified in the booking confirmation or invoice. The Customer is responsible for ensuring that payment is made in full and on time.
For commercial Customers or account holders, payment terms will be set out in the relevant invoice or separate agreement. Late payment may incur interest and administrative charges in accordance with applicable UK law.
The Company reserves the right to withhold further Services or to suspend or terminate ongoing agreements where invoices remain unpaid beyond the due date.
Cancellations, Rescheduling and Missed Appointments
The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. Specific notice periods and any applicable cancellation fees will be described in the booking confirmation or agreed separately.
If the Customer cancels or reschedules with insufficient notice, the Company may charge a cancellation fee to cover costs reasonably incurred, including lost appointment time and any preparatory work or travel.
If the Customer fails to provide access to the Premises at the agreed time, or the Premises are not in a condition that allows the Services to be carried out safely and effectively, the Company may treat the booking as a missed appointment and charge a missed appointment fee, up to the full quoted price, at the Companys discretion.
If the Company needs to cancel or reschedule due to illness, equipment failure, transport issues, safety concerns or other circumstances beyond its reasonable control, the Company will notify the Customer as soon as practicable and will offer an alternative appointment. The Company will not be liable for any direct or indirect losses arising from such cancellation or rescheduling, other than refunding any prepayments for services not delivered.
Service Standards and Limitations
The Company will exercise reasonable skill and care in performing the Services and will use equipment and cleaning agents appropriate for the surfaces and materials to be treated, based on the information provided and reasonable professional judgement.
However, the Customer acknowledges and accepts that:
Some stains, odours and wear damage may be permanent and cannot be fully removed by cleaning, even when using professional methods.
Certain fabrics, fibres and backings may react unpredictably to cleaning, especially where items are old, previously damaged, heavily soiled, or have been treated with unknown products.
Shading, pile distortion, minor re-soiling during drying, or slight colour changes can be normal side effects of thorough cleaning and do not constitute damage or a failure of the Services.
The Company does not guarantee complete removal of any particular stain or odour, and no outcome-based warranties are offered unless explicitly stated in writing.
Damage, Liability and Insurance
The Company holds appropriate liability insurance for its operations. The Company will, at its discretion, repair or compensate for any damage to the Customers property that is directly and solely caused by the negligence of the Company or its Operatives, subject to the limitations set out in these Terms and Conditions and in its insurance policy.
The Company will not be liable for:
Pre-existing damage, defects, wear or deterioration, including damage revealed by the cleaning process.
Damage arising from misinformation, withheld information or failure by the Customer to disclose relevant details regarding the condition, composition or history of the carpets, rugs, upholstery, surfaces or Premises.
Damage to items that the Company advised against cleaning or moving, where the Customer insisted that cleaning or moving should proceed.
Any indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of enjoyment.
To the extent permitted by law, the Companys total aggregate liability for any claim arising out of or in connection with the Services or these Terms and Conditions shall not exceed the total fees paid by the Customer for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited or excluded under UK law.
Waste Handling and Environmental Responsibilities
The Company will handle and dispose of waste water, debris and other residues generated during the cleaning process in accordance with applicable environmental and waste management regulations in the United Kingdom.
The Customer must not request or require the Company to dispose of hazardous waste, controlled waste or prohibited materials in a manner contrary to relevant regulations. Where such materials are present at the Premises, the Customer must notify the Company in advance and arrange for appropriate specialist removal or disposal by authorised contractors.
The Company may decline to handle or remove any waste that it reasonably believes to be hazardous, contaminated, or beyond the scope of its normal operations. Any additional costs for specialist disposal services requested by the Customer will be the responsibility of the Customer and will be agreed in advance.
Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within a reasonable timeframe after completion of the work, to allow the Company an opportunity to inspect and, where appropriate, to rectify the issue.
The Company may, at its discretion, offer to re-clean affected areas or make other reasonable remedial efforts. Acceptance of a re-clean or other remedy may be treated as full and final settlement of the relevant complaint unless otherwise agreed in writing.
If a dispute cannot be resolved directly between the parties, either party may seek advice or resolution through appropriate legal or advisory channels available in the United Kingdom.
Health, Safety and Conduct
The Company is committed to maintaining safe working practices and expects Customers to support this by ensuring a safe environment at the Premises.
The Company reserves the right to withdraw its Operatives and suspend work if they encounter abusive, threatening or unsafe behaviour, or if conditions at the Premises present an unacceptable health and safety risk. In such cases, the Company may charge for any Services already completed or for reasonable call-out costs.
Data Protection and Privacy
The Company may collect and process personal information about Customers for the purposes of providing the Services, arranging appointments, issuing invoices and meeting its legal obligations. The Company will handle such information in accordance with applicable UK data protection laws.
The Customer is responsible for ensuring that any personal data of third parties that may be disclosed to the Company in connection with the Services has been collected and shared lawfully.
Variation of Terms
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that specific service unless a later version is expressly agreed in writing by both parties.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By proceeding with a booking or by allowing the Services to be performed at the Premises, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
